MASTERS RETAIL EXPERTS 2019
Lead Solutions Architect - Alibaba Cloud
Xuan is an experienced software engineer, solution architect and technology evangelist. He started his career in software engineering at Oracle UK and progressed to tech lead in software engineering and SRE in companies including Cisco.
Currently Xuan holds the position of lead solutions architect and technology evangelist in Alibaba Cloud Europe, helping customers to adopt the world-leading cloud platform and promote BigData and AI solutions from Alibaba Group.
Dr. Christian Verschueren
Director-General - EuroCommerce
Since July 2011, Christian has been the chief spokesperson for the European retail and wholesale sector. He leads a team of 20 to coordinate major advocacy and communication activities at the EU level. Before joining EuroCommerce, Christian occupied various management and leadership positions at ACE, the alliance for the beverage carton industry, CropLife International, the global federation of the plant science industry and leadership positions at FEDESA and COMISA (now IFAH–Europe and IFAH), the European and global associations for the veterinary pharmaceutical industry.
A keen believer in the importance of pursuing the global Sustainable Development Goals, he is a Board member at Natagora, the main nature conservancy organisation in Belgium, and also an ambassador of WWF Belgium
Managing Director - Marketing Week
Chris is the Managing Director of Retail Week - the most influential media brand in UK retail – and the World Retail Congress, the single biggest gathering of global retail’s leadership each year. Chris has led these brands, as editor in chief or more recently as MD for seven years, transforming the business from a weekly print title, into a digital-first and global events brand that continues to sit at the heart of global retail by delivering on its mission to inform, connect and inspire the leaders that continue to colour this great sector.Chris is the Managing Director of Retail Week - the most influential media brand in UK retail – and the World Retail Congress, the single biggest gathering of global retail’s leadership each year. Chris has led these brands, as editor in chief or more recently as MD for seven years, transforming the business from a weekly print title, into a digital-first and global events brand that continues to sit at the heart of global retail by delivering on its mission to inform, connect and inspire the leaders that continue to colour this great sector.
CEO - Bathstore
Ian is currently CEO at Bathstore the largest specialist bathroom retailer in the UK. Prior to this role Ian led the Branch Operations team at Wolseley UK (Part of Ferguson PLC), with responsibility for the 600 UK sites, and the William Wilson merchant business in Scotland. Prior to working at Wolseley, Ian’s career spanned 15 years at Marks and Spencer (taking in Store Management, Food Buying, Sales Management and major change programmes), and 13 years at Kingfisher PLC [in B&Q], where role highlights included Senior Operational Leadership roles, forming the ‘new’ TradePoint merchant business, and serving as the Commercial & Business Development Director on the B&Q board.
Director of People Development & Talent - Specsavers
Gill is a transformational HR specialist with a passion for creating high performing individuals and teams to drive business performance. Currently the Director of People Development & Talent at Specsavers, Gill has spent the last 25 years working with a variety of hospitality, travel, healthcare and retail businesses including B&Q and Thomas Cook. In her role at Specsavers, Gill leads both the UK and International L&D teams to design and deliver development solutions that support the overall business strategy. She also facilitates a continuous global people review to maximise the potential of those within Specsavers and develop internal succession plans to ensure the continued success of the business.
Former Global Head of Customer Experience - Dufry
Matt is the former Global Head of Customer Experience at Dufry (previously World Duty Free). He is an innovative business leader with over 20 years’ experience in retail, media, property and luxury goods. Matt’s career has included roles both in the UK and overseas for privately owned companies and major PLC’s. He has also held senior Director roles at Capital & Regional and House of Fraser. Matt is also an honorary Professor of Global Branding and Marketing at Glasgow Caledonian University.
Consumer Analyst - Progressive Equity Research
David has worked in the City as an equity analyst for over 20 years, covering primarily the UK General Retailers sector, but also the wider pan-European Retail sector. He worked for the investment banks UBS Warburg, Credit Suisse, Investec, and Canaccord Genuity across his career. He now works as a Consumer Analyst at Progressive Equity Research, which operates on a paid-for research model and whose clients are primarily within the Small- and Midcap market sectors. Prior to joining the City, he worked as a management consultant at Management Horizons and Price Waterhouse on a wide range of projects to improve sales and profitability for UK and international retailers.
Managing Director - Latitude
Tony is the Managing Director of international creative branding agency Latitude. With over 20 years in strategic leadership roles Tony is a skilled brand strategist, business development and client director. He has been privileged to work with some of the of world’s top organisations all united in their conviction that good design is the catalyst to generating business success. Tony brings a unique combination of having worked on the 2D and 3D development of brands encompassing corporate identity, new product development, retail environments and wayfinding from the brand strategy, critically through to implementation.
Director - BRC
Tom leads the Business & Regulation team at the British Retail Consortium. The team covers a broad range of business cost and reputational issues including property, planning, regeneration, energy, transport, tax, business rates, crime, employment, diversity and risk and safety. The team works with retailers across the whole spectrum of membership to lobby government for improvements in the legislative and regulatory environments and in public service delivery.
Managing Director - Grenade
Kyle is an experienced commercial director with retail and direct sales background. He is currently Managing Director at sports performance and energy brand Grenade®. The products have a huge following ranging from professional athletes, fitness enthusiasts and military personnel worldwide and are sold in over 100 countries.
Previously Kyle was the Group International Director for Holland & Barrett and covered 17 markets with over 800 retail locations. He has also held senior management positions at Ann Summers and Travelodge Hotels. He worked closely with private equity firms including being part of the sale side team of H&B in 2017 that saw Letter 1 Retail acquire H&B from Carlyle for £1.8bn.
Director - Bisham Consulting
Stephen has a broad range of experience in supply chain strategy and implementation. He is a Fellow of the Chartered Institute of Logistics and a Director of Bisham Consulting. He spent 10 years in DHL and Gist respectively, in a range of executive roles for organisations in the UK, Europe and Asia. This was followed by two spells in retail management as Head of Supply Chain Development for Marks and Spencer and Head of Logistics for Dunnes Stores. Prior to joining Bisham Consulting, Stephen held a number of board roles for the Unipart Group in both consumer and technology logistics.
Dr Alan Treadgold
Partner - PA Consulting
Alan is a Partner in PA Consulting, where he heads the firm’s work in retail. His work focuses especially on go-to-market strategy and approaches for retailers and brand owners to delivering growth in environments of disruption. He has worked in most sectors of retail and in many geographies throughout his career. He has held senior positions in business schools, strategy consulting practices and leading advertising agencies in Europe, the US and the Far East. He is a member of the Advisory Board of the Oxford Institute of Retail Management at Said Business School and a regular speaker at the World Retail Congress. He is the author, with Prof. Jonathan Reynolds, of “Navigating the New Retail Landscape: A Guide for Business Leaders”, published by Oxford University Press in Summer 2016.
Director - Partners in Retail
Amanda is a retail consultant who specialises in strategic evaluation, market entry assessment and business plans. Her experience ranges across retail and consumer related sectors: from corporate to government; financial services to charities.
Amanda is an Associate Fellow of the Saïd Business School and a Director of Partners in Retail a specialist retail consultancy she co-founded in 2004.
Director - Mirador Digital
Andrew has been involved in digital commerce for over 15 years and having held senior roles, including Managing Director, at e-Retail trade body IMRG, has a unique insight into the development of online retail, changing consumer trends and the challenges that incorporating a digital offering into a more traditional retail proposition presents. Mirador Digital was founded to work with clients to develop and deliver strategic planning and review for digital channels, with particular focus on developing cross border opportunities.
Retail Strategy Director
Katy is a retail strategy director with 20 years’ of senior management and consulting experience in leading multi-channel UK retailers. Katy brings an independent analytical mindset, commercial intuition and customer-led thinking to galvanise organisations behind trial & delivery of new strategies.
Her career started as a consultant with Bain & Company, before specialising in multi-channel retail strategy with Javelin Group. She then joined Dixons Retail and ran and re-launched thelink.co.uk, an online mobile phone retailer, before working for over 5 years as an independent retail strategy consultant for clients including Boots, Sainsburys and White Stuff. Katy then spent time as Director of Strategy and Customer Experience at Argos.
She is also a member of the Advisory Board for the Oxford Institute of Retail Management and Ambassador for Retail Week Be Inspired Campaign.
Chief Commercial Officer - Clarks
Steve has more than 30 years of experience in retail. Steve is currently Chief Commercial Officer at Clarks with responsibility for the global business and for Supply Chain and Property. Most recently, he was Director of International Operations at Marks and Spencer and a member of the Management Committee. He spent 5 years as Divisional Director of Retail with responsibility for all M&S stores and General merchandise Operations. Prior to Marks and Spencer, roles included MD of Sales at Thomas Cook and SVP of HR at Gap. He has extensive experience of global retail, supply chain and omni-channel operations.
Partner and Head of Retail - RSM
Rupert is Partner and Chair of the Retail Group at RSM. From 1996 – 2002 he trained with Ernst & Young and worked in Bristol, Boston and London with a focus on entrepreneurial businesses, latterly on consumer markets. He spent two years as National Head of Internal Communications working directly for the UK Managing Partner, becoming a partner in 1996 and Head of the Mid-Market Consumer Products team in 2000. In 2003 he became Head of Retail at BDO and created a team that was soon recognised as experts in the retail sector. Over the past 20 years he has advised the Boards of many retail businesses, including Specsavers, The White Company, BHS and Ted Baker. Rupert is a passionate believer in finance being about people and the business, not just the numbers!
Owner - Stylecroft
Martin has spent the last 25 years working with a wide variety of consumer businesses. Most recently he was an Operating Partner with the private equity firm Sun European. Prior to this role, Martin ran his own business for 9 years providing Interim CFO services to clients in retail, restaurant, healthcare and gaming sectors including Wiggle, Clinton Cards, The Practice, Office Shoes, HobbyCraft, Whistles and Costa Coffee. Previous jobs include CFO at MFI Furniture Group PLC, FD at Harveys Furnishings PLC (both listed on the London Stock Exchange) and 9 years in various positions at Debenhams and the Burton Group. He trained as a Chartered Accountant with Deloitte, Haskins & Sells and holds a BSc in Chemistry and Mathematics from the University of Southampton.