Group Directors Testimonials

Lavinia Douglass, The Mall Luton

I was delighted when asked by the OSS Retail Commitee to return as a GD in 2011 and have not looked back since. Each year I am inspired by the school, by Keble College and everyone around me, from the delegates to my fellow GD's, the committee and speakers.
I get so much out of the school, aiding both my personal and professional development in a way that no other training experience has even come close to and after the school, return to work with a renewed enthusiasm and fresh eyes. It has been extremely challenging, but also one of the most exciting weeks of my year.

Craig McKelvie, Harvey Nichols

Being a group director at OSS is as rewarding and challenging as attending as a delegate. You’re tested every single moment from breakfast through to the evening seminar. You develop and hone your listening, coaching and facilitation skills, building the delegates confidence as individuals, as a team and also your own. Group directors are normally at a senior level within retail but throughout the week you’re forced to question your everyday performance in the workplace “Am I doing enough for my own team back at work? What else can I do to help my team perform stronger as a unit?” It’s hard to quantify the tangible ROI of OSS but what the unique benefit of the programme is its ability to allow each attendee, whether a delegate or a group director, to realise their own potential.

Neil Phillips, Marks & Spencer

I was inspired and hooked when I attended the Summer School as a delegate. The work programme was fast paced and the location of Keble College just added to a truly memorable week. I worked hard at engaging and promoting the merits of being a GD to M&S and was delighted to return the following year as a GD. I returned a number of times, always giving my very best and I was rewarded by being invited to join the Committee. Being part of this instrumental team I have enjoyed shaping the Summer School into what it is today.

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